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Clinic Operations Manager (Wakefield, MA)
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$102k-133k (estimate)
Full Time | Preschool & Daycare 2 Weeks Ago
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The Stepping Stones Group is Hiring a Clinic Operations Manager (Wakefield, MA) Near Wakefield, MA

Clinic Operations Manager I
Location: In office - Wakefield, MA
Reports to: Lead Clinic Operations ManagerEmployee Type: Non-Exempt/Full time
Classification: Corporate
Pay: $25.00 - $27.00 per hour
Mission:
Provide administrative support and exceptional customer service to clients and staff in our physical office locations.
Outcomes:
  1. Successfully onboard 90% plus of new hires on an ongoing basis
  2. Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)
Responsibilities:
  • Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances.
  • Participate and contribute to weekly Clinic Pod meetings 
  • Produce and disseminate a monthly newsletter for the local office/clinic
  • Answer phone inquiries and enter service referrals in the company systems
  • Maintain office inventory with office supplies, clinical materials, PPE, etc.
  • Maintain required paper-based clinical and operations files within each office 
  • Daily organization of information including scanning, filing and schedule management
  • Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs
  • Process staff terminations
  • Other general office duties and maintenance tasks as assigned
Minimum Education or Training Equivalent to:
  • High school diploma and at least one year of office/administrative experience
  • Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM 
Special Qualifications (Skills, Abilities, Licenses):
  • Strong written and oral communication skills
  • Must exercise utmost diplomacy and tact to provide excellent customer service for clients
  • Practice confidentiality and privacy protocols in accordance with company policies and HIPAArequirements
  • Extensive software skills are required including Microsoft Office [Word, Excel, PowerPoint, OneNote, Teams and SharePoint]
  • Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work
  • Ability to multi-task and prioritize work in constantly changing environment
Physical Requirements:
  • Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use handsrepetitively to handle, feel or operate standard office equipment; reach with hands and arms;and lift to 10 pounds (100% of the time)
  • Specific vision abilities required by this job include close vision, distance vision and the ability toadjust focus. (100% of the time)
  • Extended use of the computer and phone (100% of the time)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Preschool & Daycare

SALARY

$102k-133k (estimate)

POST DATE

04/10/2024

EXPIRATION DATE

06/09/2024

HEADQUARTERS

CANTON, GA

SIZE

25 - 50

FOUNDED

2010

CEO

TONYA BARRET

REVENUE

<$5M

INDUSTRY

Preschool & Daycare

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